Returns Policy

At Pure Love, we want you to experiment and have fun. Part of our mandate is to help you make an informed decision before you buy by providing great product descriptions, measurements and photos.

Please read all product descriptions, ingredients lists, and measurements carefully before you buy and feel free to contact us with any product related questions prior to making your purchase.

 

Order cancellations 

We are unable to cancel and refund orders after they have been processed.

 

Returns & Exchanges

 

Given the intimate nature of our products, we are unable to accept returns or exchanges on products unless there is a manufacturer defect.

As soon as something leaves our warehouse, for health and safety reasons, it is considered used and therefore non-returnable. This includes new items in their original packaging. 

We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, we will replace it with the same item within 15 days of your order being received. 

For defective items outside of the 15 day initial period, we will assist you in contacting the product's manufacturer directly to find a resolution to your problem. 

For more information or to request a return please email

ceaserwang@outlook.com with the subject title RETURN REQUEST