FAQ

FAQ

WHERE ARE YOU LOCATED?

Pure Love head office is located in HK, china.  All of our prices are in U.S. dollars.

PRODUCT SELECTION - SPECIAL ORDERS

At Pure Love we strive to have an amazing selection of products but if there is something we don't have, please email us at ceaserwang@outlook.com to see if we can place a special order for you. 

PRICE MATCHING

At Pure Love, we sell products only from the most reliable, best manufacturers of pleasure products in the world and we go to great lengths to provide our customers with only the highest quality items from trustworthy brands.

With the proliferation of low quality, cheap, and counterfeit sex toys available online today, it is impossible for us to offer price matching. We simply cannot know if the items found elsewhere being sourced from the same reputable manufacturers or are low quality counterfeits. 

ORDERING

We will ship your order within 1-3 days of receipt.

If you have difficulties placing an order, you may want to contact your credit card provider. Some companies will flag purchases made in the pleasure products industry.

DEFECTIVE PRODUCT PROBLEMS

Please visit our Returns Policy page to inquire about returning a defective product. 

MISSING OR LATE SHIPMENT / NO TRACKING NUMBER

Every Betty's order is given a tracking number. If you have not received it, please check your spam folder before contacting us. 

For more information on lost or stolen items please visit our Return Policy page